Follow the Rules. Chargebacks, also called payment disputes, occur when a cardholder contacts their bank (card issuer) about a transaction and tries to get them to issue a reversal of funds. 0. For example, you might get a chargeback on a Mastercard purchase where the reason code is "4853: Goods or services not provided. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. It is subject to change and may not include every currently known dispute reason code. This definitive guide comes that chargeback reason codes from jeder of of four majority card networks. To make things easier, Chargebacks911® has created these convenient “cheat sheet” references. 4. Knowing these codes is vital for merchants to understand the reason for chargebacks and how to manage them. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and. Learn which strategies to use because she fight and prevent consumes disputes with reason code. AT. The other two chargeback reasons can be traced to very obvious causes — criminal activity and merchant mistakes. Visa ® has launched the CE 3. Standard Threshold: Reaching a chargeback ratio of 0. Respond to invalid disputes. How you respond is determined by the chargeback reason code: Embed This Graphic. So, if a customer files an Amex chargeback, the company has good reason to side with their customer over the merchant. Each card network maintains reason codes to cover all the disputes that qualify for. In-Depth Analytics Identifier the real reasons for transaction disputes and solve concerns at their origin. The card networks will often spell out exactly what evidence you need to successfully represent a chargeback. One of three things will happen: The issuer rules in your favor: Your representment case validates the original transaction. AA Cardholder Does Not Recognize. Save conformance costs, prevent chargebacks, real improve customer satisfy. Prevented; Recover; Tools. Dispute Category. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. As chargeback time limits get shorter and shorter, automated technology will become more and more valuable. About Discover chargeback reason codes. That sounds like trouble, no matter where you’re standing. Accessed October 17, 2022. 4: 4863 Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. As we touched on earlier, chargebacks can happen due to technical errors. Specify the invoice date and net due date that you want the system to assign to chargebacks. There are over 80 unique return codes, each representing a different return type. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. Each card. 5 Categories of Visa Chargeback Reason Codes. This chargeback occurs when merchants do not adequately provide currency information. Try Shopify free for 3 days, no credit card required. 1 = EMV-Liability Shift counterfeit. You can see a reason code 11. Contact ChargebackHelp and we can have you sleeping better at night by improving your dispute protection in very short order. Different card networks have different reason code systems. AT Authorization Noncompliance. There are many reasons why a chargeback occurs, with over 100 reason codes listed across the major credit card brands. Let's Talk (833) 643-6387. 2. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. In fact, 91. For example, Visa Chargeback reason code 83 is now VCR reason code 10. In Merchant News and Info, Credit Card Processing Chargebacks are a part of business life. And, each code has unique compelling evidence requirements if you choose to fight. While creating the reason codes, the bank asks the customer about the reason for. Most reason codes apply to any merchant, regardless of what’s being sold. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. Updated August 23, 2023. American Express often sends inquiries to merchants, through their acquiring banks, to gather more information about a. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions on non-chip enabled cards. It doesn’t help matters that travel is a high risk industry for credit card payments and with 100+ reason codes across all issuers, making sense of them all is a challenge. However, it is important to note that this reason code is based on the reason given by the customer to their bank. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. In short, chargebacks are costly. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. Categories For Reason Codes. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at. 10. 2 Added chapter providing information about the DiscoverA chargeback attempt may fail if there is not a valid reason for it, and card issuers are unable to force a merchant’s bank to refund credit card payments. Discover - RG Non-Receipt of Goods, Services, or Cash. What is Visa chargeback reason code 12. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. Jan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. R03 Insufficient Reply. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. Mastercard also considers some chargeback reason codes to be indisputable. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. Step #2 | Report the Scam to PayPal. Before the cardholder can file a chargeback, they must give a reason to their card provider. Blog and Articles; Success Stories; Chargeback Reason Codes; BIN Look-up; eGuides the Reports; Webinars; Knowledgebase; Online; Partners. The transaction amount and authorization number (ARN. Let’s say you got a Visa chargeback with reason code 13. What is Visa chargeback reason code 13. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. Chargebacks were introduced as a form of consumer protection against. The following is a full list of Chargeback Reason Codes for the card schemes that Zai supports. 4512:chargeback management with an easy to use online system. Each bank card network has its owner list of reason codes banks must prefer from. Authorization Noncompliance. 15, 2021. Check the chargeback reason code. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. The list of chargeback reason codes in this article is organized by card brand and type of dispute. Search the Chargeback Reason Code Database. 2: No Authorization Legacy Code: 71. 3? Visa chargeback reason code 13. Partial Immediate Chargeback Program; NOTE: If you receive one of the above chargeback reason codes and aren’t aware of being in a fraud monitoring program, contact your payment processor. Inform your acquirer of the date that the credit was issued. 10/10/16 Updated: Add. 3 No Authorization. And according. To subscribe and learn more about the free online chargeback management system, or contact Chase Paymentech Client Services at 1. Visa uses chargeback reason code 75 to designate chargebacks caused by non-recognition of a credit card transaction by the cardholder. While the format of chargeback reason codes. With an eCommerce transaction, 3-D Secure technology works like an online PIN code. The most comprehensive guide to chargeback cause codes. Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. Then it chooses the most applicable code for a. Although, this fraud detection tool works after the transaction has come completed. By understanding the reason behind the chargeback, you can gather the necessary evidence to support your case effectively. List and additional information about all reason codes by card brand. At Visa they used to receive reason code 98. Chargeback Reason Codes by Mesh - 2023 Guide. A chargeback happens when a customer requests for a transaction to be reversed. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. Other Fraud—Card Absent Environment. 10. to obtain an Authorization Response for the Card Transaction ii the receipt of a from BUS MISC at Yeshiva University These chargebacks occur to resolve chargeback-related disputes between network members. Read the Chargeback Advice letter carefully. The third digit indicates the specific reason within that category. The reason codes help merchants understand the reason for particular chargebacks and better tailor their responses to chargebacks. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. Proof the transaction was card-not-present. A “No Authorization” code chargeback can also be the. Here’s how. However, a truly effective strategy must involve both prevention and disputing cases of friendly fraud. reason codes. Try Shopify free for 3 days, no credit card required. As we touched on earlier, chargebacks can happen due to technical errors. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. Either the acquiring or issuing bank could initiate the. compliance process depending on whether a chargeback right exists. Once filed, the merchant generally has 20. 11, 16. Please see the below “cheat sheet” for the new 4 byte reason codes. American Express reason code 155, Visa reason code 30, MasterCard reason code 4855, and Discover reason code 4755 are all specific reason codes for Shopify payment chargebacks. Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. Chargeback amount is equal to or less than the exceeded limited /authorised amount. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. EMV chip cards can be used in combination with PIN. The network hasn't wholly disallowed some old codes. American Express – Consumer Disputes: C02 – Credit Not Processed C04 – Goods or. The chargeback process starts when a customer (or, less frequently, their issuing bank) challenges a transaction as invalid. Shopify has four status categories for chargebacks and inquiries: Open: No response has been sent yet and evidence can still be added. 2? Visa chargeback reason code 12. Eligible Chargeback Reason Codes . 4: 4863 Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. These reason codes are divided into three categories depending on the supposed cause of a chargeback: consumer disputes, processing error, or fraud. What are chargeback reason codes? Mike Conway 2021-03-04T20:56:54+00:00. “Visa has 28 different reason codes. 1. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. many chargeback reason codes that exist today. But cardholders and merchants have different time limits. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,This definitive guide containing the chargeback reason user from each of the quad major card networks. 1. Issuer Review; Allocation. Reason codes are important to help merchants address recurring. Everyone from processors and card brands to local and federal governments has rules about how payments should be handled. Fortunately, chargeback reason codes make it easy for merchants to understand the cause of chargebacks. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. ” The Amadeus Xchange Payment platform is used by more than 100 airlines to analyze, manage and optimize their complex global payment flows, across multiple sales channels. The most significant category of reason codes is fraud. This can provide important information to fight the dispute. M10 Vehicle Rental – Capital Damages. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. #9. Learn which strategies to use as you fight and prevent consumer disputes by reason encipher. As soon as a customer requests a chargeback, their bank will reach out to the business’s bank and give them a heads-up that the chargeback has been requested. According to Discover, cardholders officially have 120 days from the date of the transaction to initiate a chargeback, although the network may accept claims filed outside of that window on a case-by. Fight; Prevent; Recover; Technical. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. To submit your documents to Wave, use the link in the chargeback notification email, or reply to the email. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. Solutions. 3. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. A new 4 byte reason code will be used moving forward. Removed these Discover Chargeback Codes: AL, CA, IC, IS, NC, SV, U03, UNR. 4. Chargeback Base Codes by Network - 2023 Guide. This indicates that the merchant didn't respond to an inquiry properly. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. Jan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. Fraud – Chip and PIN Transaction. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. The reason codes help merchants understand the reason for particular chargebacks and better tailor their responses to chargebacks. 18167 US Highway 19 N Clearwater, FL 33764 877. 4. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. Under Set Order Status, select None, Refund, or Chargeback. If Verify+ detects a mismatch or other dubious operation, the company will notify thou. txt) or read online for free. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. There be dozens of reasons why cardholders and employers dispute transactions. Chargeback reason code. FR4 Immediate Chargeback Program. United States; 18167 US Highway 19 N; Clearwater, FL 33764; 877. Each. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. View the entire list below or search for any reason code. Info Us; In and. The terminal action codes are in Table 122 of the 4. The major card networks have unique reason code systems, and banks use separate tools. These are only a handful of common Visa chargeback reason codes. 11. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. Dispute Reason Code: A specific code associated with the reason given by the buyer for initiating the chargeback. Criminal Fraud. About Discover chargeback reason codes. UA02 Fraud: Card Not Present Transaction. If the order was genuinely not as described, then the cardholder has a case. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. 4: Other Fraud–Card-Absent Environment. Even though these codes are not detailed enough, they are crucial when it comes to successfully preventing and fighting chargebacks. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. The chargeback is ordered by the bank that issued the consumer's payment card. A copy of the authorization requests that contains a service code value other than 2xx or 6xx. 0 is to make the chargeback process more efficient, transparent, and fair. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. Additionally, one clearing transaction. Step 2: Customer initiates the chargeback – After the customer reviews their credit card statement at the. We’ll Handle the Chargebacks. Retrieval: A request initiated by a customer for more information about a charge. 3 falls under the “Consumer Disputes” category. That’s 50% more time than what the major card networks allow. Good Faith Investigation. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. Merchants can find a. Chargeback Reason Codes Visa. Blog and Articles; Success Stories; Chargeback Reason Codes; WASTEBASKET Look-up; eGuides both Reviews;. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other Chargeback Categories. The issuing bank reviews the information. 800. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. This extra step can be frustrating for Card Members and lead to lost sales. At Visa they used to receive reason code 98. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. 4: 4863 Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. If you accept credit cards, you accept that some customers will request refunds. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. This definitive guide includes the chargeback ground codes by each the the four main card wired. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andThe cardholder files a chargeback via their bank. Each code refers to one of the specific rationales that card networks consider legitimate reasons for a customer dispute. American Express chargeback reason code R03 falls under the “Inquiry/Miscellaneous” category. 0 only applies to reason code 10. 4807 Warning Bulletin File. An ACH chargeback is a reversal of a payment made via the ACH Network. That most comprehensive guide at chargeback reason keys. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. 0, these guidelines guarantee merchant protections from certain categories of disputes. Discover Chargebacks / Disputes. EMV Liability Shift Non-Counterfeit Fraud. You’ll put that reason code, the transaction amount and authorization number, and state that the. Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive . 4. Reason Code 11. This will be referenced in the chargeback notice you received. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. The issuing bank listens to the cardholder’s claim and determines whether it constitutes a valid reason to grant a chargeback. To obtain additional information, the issuing bank sends a retrieval request to the merchant’s bank. It gets worse. For example, Mastercard has a code which indicates a ‘consumer dispute. The reason codes are grouped into several broad. Chargeback Reason Codes Visa Fraud 10. Visa’s rules allow merchants to fight chargebacks by presenting the charge a second time along with evidence supporting its legitimacy. Consumer Disputes. If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. For example, 10. The cardholder claims they were charged multiple times for a single transaction. AP Canceled Recurring Transaction. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. Specifically, these updates only pertain to transactions that are charged back after Oct. Solutions. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. They also can’t prevent the lost sales revenue and merchandise resulting from a consumer dispute. Reason Code 12. 9/20/2021 Multiple updates made to bring this guide up to date 06/01/19 Updates to timeframe for MasterCard Reason Code 34 (from 120 days to 90). Most banks, however, extend the benefit of the doubt to their customers and will allow the chargeback in most cases, so long as the. France saw a drop of roughly 50% during the same period. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. 04/09/14 Discover: DC, U02. Also, remember that the time frame for your response includes any processing required by the acquirer. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37When the customer disputes a charge, the issuing bank then begins the chargeback process. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. com; Europe; Vantage House;2. Many subscription payment disputes are made under code 13. Pre-arbitration (pre-arb): When the customer challenges a chargeback won by the business for a second time. Fraudulent TransactionsChargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. ) A no-nonsense summary of evidence that proves transaction is legit. A refund is directly from merchant to cardholder, whereas a chargeback involves the bank and an investigation of the transaction. To avoid this, issuers can identify their chip cards using the Service Code field with a first byte value of 2 or 6. Feel free to submit topic suggestions, questions or requests for advice to:. 4 spec (Section 8. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. 2. During this process, the representative of the institution examines the reasons’ list. Here are some chargeback reason codes by card type. Take the time to note the following dispute reason codes for Visa. Unauthorized returns (R05, R07, R10, R29, R51): 0. Unfortunately, the final decision in such cases comes down to the issuing bank, and not. . Cardholders and card issuers can place disputes on transactions for a variety of reasons including product returns, defects, cancelled reservations, and card processing errors. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. The assigned chargeback reason code outlines why a customer submitted the dispute. Chargeback Reason Codes by Network - 2023 Guide. 1. A reason code is how banks categorize the reason for a chargeback. Specify the invoice date and net due date to assign to chargebacks. Each card issuer follows their own standards for defining reason type, code and its format. Chargeback Prevention Alerts Resolve clients disputes speedy before they become chargebacks. Each chargeback reason code has specific rules and documentation requirements. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. Even though these codes are not detailed enough, they are crucial when it comes to successfully preventing and fighting chargebacks. Late Presentation. Check with the issuing banks to determine what time limits may apply to you. This definitive guide includes the chargeback rationale codes from each of to four major card networks. 41 4841 Cancelled Recurring Transaction 53 4853 Not as Described or Defective Merchandise 57 4840 Fraudulent Multiple Transactions 62 4870/4871 Counterfeit Transaction Being familiar with the potential chargeback reason codes gives recurringThere are plenty of reasons as to why this would happen, hence the many. This list was generated 5/4/2022. 11. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,Chargeback. Choose the representment amount. Other Fraud—Card Present Environment. 4 United Pay Retrieval Reason Code. Reason Code UA06 Category Fraud Claim The cardholder possesses a PIN-preferring credit card, but your POS is either not PIN-enabled or allows the shopper to bypass the PIN entry. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. Chargebacks. Visa chargeback reason codes are used to categorize the reasons for a chargeback. The sales receipt and/or date and amount of the authorization if other than the transaction date. Documentation must be a direct result of cardholder communication. 4867 UA06: Fraud Chip and PIN Transaction: 120: Fraud: Discover: 6050 DC: Dispute Compliance: 120: Authorization: Discover: 7010 UA01:. The major card networks have unique reason code systems, and banks use separate tools. All chargebacks start with a customer making a purchase in person, in an app, or online. Fight; Prevent; Recover; Resource. ’Visa Chargeback Life Cycle. Values are: Blank: Use the draft G/L date. This is different than a refund. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. A TC40 data claim occurs when a customer makes a fraud claim against a merchant. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Chargeback time frames - A specific period during which a chargeback can be raised. 4 Section . Like definitive guide involves the chargeback reason laws upon each of the four major cards networks. If the customer’s story matches. Chargeback reason codes identify the general reason behind a chargeback. But friendly fraud is much more ambiguous. While there are many chargeback reason codes, all chargebacks fall into one of three categories:Oftentimes, the reason code assignment is based on limited knowledge and insight. It’s easy to feel overwhelmed by chargebacks. Reference these when rebutting cardholder disputes at your small business. 1 Quick Reference Lead. manual processing by uploading chargeback documents instantly. The most comprehensive guide to chargeback reason encryption. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. There are multiple situations in which this can occur. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. Chargebacks911® can help your business manage all aspects of chargeback reason codes, using proprietary technologies and experience. Reason codes often change or are removed by the card brands. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account.